Terms & Conditions
1. Introduction
Welcome to Thumos Health Services [ABN: 69176762617] (“Thumos”, “we”, “us”, “our”).
These Terms and Conditions govern your use of our website located at www.thumos.com.au (“Website”). By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Website.
2. About Our Services
Thumos provides mental health and wellbeing services, information, resources, and related support services to clients in Victoria, Australia.
Information provided on this Website is for general informational purposes only and is not intended to replace professional medical, psychological, psychiatric, or other healthcare advice, diagnosis, or treatment.
You should always seek the advice of a suitably qualified healthcare professional regarding any medical or mental health concerns.
3. Emergency Situations
This Website is not an emergency service.
If you are experiencing a mental health crisis, are at risk of harming yourself or others, or require urgent medical assistance, you should immediately:
- Call 000;
- Attend your nearest hospital emergency department;
- Contact Lifeline on 13 11 14; or
- Contact another appropriate crisis support service.
We do not guarantee that communications sent through this Website will be monitored continuously or responded to immediately.
4. Website Content
We make reasonable efforts to ensure the information on the Website is current and accurate. However, we do not warrant that:
- The information is complete, accurate, or up to date;
- The Website will be available at all times;
- The Website will be free from errors, viruses, or other harmful components.
We may modify, update, suspend, or discontinue any aspect of the Website at any time without notice.
5. Appointments and Services
Where appointments or services are offered through the Website:
- Bookings are subject to availability;
- Additional terms may apply to the provision of clinical services;
- Fees, cancellation policies, and payment requirements will be communicated separately.
We reserve the right to refuse or cancel appointments where appropriate.
6. Privacy and Personal Information
We are committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Health Records Act 2001 (Victoria).
Our collection, use, disclosure, and storage of personal information are governed by our Privacy Policy, which forms part of these Terms and Conditions.
By using the Website, you consent to the collection and handling of your personal information as described in our Privacy Policy.
7. Security of Information
While we take reasonable steps to protect information submitted through our Website, no method of transmission over the internet or electronic storage system is completely secure.
Accordingly:
- Any information you transmit to us electronically is transmitted at your own risk;
- We cannot guarantee the security of information sent via the internet, email, online forms, or other electronic means;
- We do not warrant that unauthorised access, disclosure, alteration, or destruction of data will never occur.
8. Intellectual Property
Unless otherwise stated, all content on the Website, including text, graphics, logos, design elements, documents, and other materials, is owned by or licensed to us and is protected by Australian intellectual property laws.
You may view and print Website content for personal, non-commercial use only.
You must not:
- Reproduce, distribute, modify, publish, or exploit Website content without our prior written consent;
- Use our name, logo, or branding without permission.
9. Third-Party Links
The Website may contain links to third-party websites for your convenience.
We do not control or endorse third-party websites and are not responsible for their content, privacy practices, security, or availability.
Accessing third-party websites is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, we exclude all liability for any loss, damage, cost, expense, or claim arising from:
- Your use of, or inability to use, the Website;
- Reliance on information contained on the Website;
- Errors or omissions in Website content;
- Unauthorised access to or use of personal information;
- Interruptions, delays, viruses, or technical issues affecting the Website.
Nothing in these Terms and Conditions excludes any rights or remedies that cannot be excluded under Australian law.
11. Australian Consumer Law
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or guarantees that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or other applicable legislation.
Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.
12. User Conduct
You agree not to:
- Use the Website for any unlawful purpose;
- Attempt to gain unauthorised access to Website systems;
- Upload malicious software or harmful content;
- Interfere with the operation or security of the Website.
We may restrict or terminate access to the Website if these Terms and Conditions are breached.
13. Changes to These Terms
We may amend these Terms and Conditions from time to time.
Any updated version will be published on this Website and will take effect upon publication unless otherwise stated.
Your continued use of the Website constitutes acceptance of the updated Terms and Conditions.
14. General Disclaimer
The information, resources, articles, blog posts, assessments, downloads, and other content available on this Website are provided for general informational and educational purposes only.
Nothing contained on this Website constitutes medical advice, psychological advice, mental health treatment, diagnosis, psychiatric advice, crisis intervention, or any other professional healthcare service. Accessing or using this Website does not create a therapist-client, psychologist-client, counsellor-client, healthcare provider-patient, or other professional relationship between you and us.
While we make reasonable efforts to ensure the accuracy and currency of information published on this Website, we make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or resources contained on the Website.
Any reliance you place on information obtained through this Website is strictly at your own risk.
Mental health information may not be suitable for your personal circumstances and should not be relied upon as a substitute for professional assessment, diagnosis, treatment, or advice from a qualified healthcare professional. You should seek professional medical or mental health advice specific to your circumstances before making health-related decisions.
This Website is not intended for use in emergencies or crisis situations. If you are experiencing a mental health crisis, having thoughts of self-harm, or require urgent assistance, you should immediately contact emergency services by calling 000, attend your nearest hospital emergency department, or contact an appropriate crisis support service such as Lifeline on 13 11 14.
To the maximum extent permitted by law, we disclaim all liability for any loss, injury, damage, expense, or claim arising directly or indirectly from:
- Use of, or reliance upon, information contained on the Website;
- Errors, omissions, inaccuracies, or outdated information;
- Website interruptions, technical failures, or unavailability;
- Viruses, malware, or other harmful technological components;
- Links to, content from, or reliance upon third-party websites or services.
The inclusion of links to external websites does not constitute endorsement, approval, or recommendation of those websites, their operators, or any products and services they provide.
While we take reasonable measures to protect personal information submitted through this Website, internet communications are not completely secure. Any personal, health, or sensitive information transmitted to us electronically, including through contact forms, email, or online booking systems, is transmitted at your own risk. We cannot guarantee that information transmitted over the internet will be free from unauthorised access, interception, alteration, loss, or disclosure.
Nothing in this disclaimer excludes any rights, guarantees, or remedies that cannot lawfully be excluded under applicable Australian law, including the Australian Consumer Law.
15. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any dispute arising from or relating to these Terms and Conditions or the use of the Website will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
16. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Thumos Health Services
PO Box 2077
Essendon West VIC 3040
03 9875 8585
admin@thumos.com.au
www.thumos.com.au